During the COVID-19 Pandemic, please be aware that timings and deliveries will take longer thank normal.
We will attempt to dispatch purchases within 5-7 working days unless otherwise stated (for made to order items).
Expected transit times:
UK only: 3-5 working days
Airmail via Royal Mail:
Europe: 5-7 working days
Rest of World: 10-14 working days or more
We predominantly use the Royal Mail, however we do employ other couriers for heavier items- our approved couriers are DHL, Parcelforce, Fedex, DX, DPD and UPS.
All of our products are made to a very high standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods provided they are returned to us within 14 days of receipt of your order, unworn, complete with all original tags, and in resalable condition. We would ask you to contact us via email beforehand so we can confirm your request can be met and arranged.
Please return your goods to the following address :-
Stanley Biggs Clothiers
17 Selston Road
In returning, please include all paperwork - the booklet has your order number which we will use for reference.
Please email us or leave a note inside the parcel with instructions on how you would like to proceed ie. exchange, refund etc
On receiving the item, we will refund your purchase (excluding postage) within 14 working days.
For Exchanges, we will send out a standalone invoice for postage; once this has been completed, we will aim to send out your exchanged item within 14 working days. If we cannot meet our 14 working day aim, in the case of waiting for new stock, we will explain this to you so you can either wait or arrange a refund.
We are not responsible for the return shipping cost of items.
We ask that ALL returned items must be unworn, unwashed and complete with original tags and packaging.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in return transit.
If returning an item from outside the Unted Kingdom, please write"RETURNED GOODS" on the customs label to avoid any customs charges. Stanley Biggs Clothiers is NOT responsible for any custom charges made and may refuse to receive the parcel.
We will refund all shipping charges only if the goods are in some way faulty.